Customer service agent Full time

Working as the first point of contact for passengers traveling with one of the fastest growing companies in tourism in Peru. Managing and building personalized itineraries, and queries and providing first-class travel advice to passengers guaranteeing the highest standard of service possible. Through excellent communication skills, maintaining an attentive attitude at all times, and a keen eye for detail you will be successful in providing first-rate customer service to our passengers.
Requirements/Qualifications:
University graduate / Bachelors / Degree in Tourism and Hospitality
Fresh grad / Preferably 1-2 years experience in the Tourism and Hospitality industry
Fluent in the English language (written and verbal)
Available to work on a rotating schedule, including weekends and public holidays
Responsibilities:
Determining the needs of each client by answering passenger queries and requests via email and telephone.
Providing tailor-made travel itineraries that will contribute to a unique experience that fits passengers plans
Being the first point of contact for those who wish to travel with us, and those already travelling with us.
Provide excellent customer service at all times, with the goal of going above and beyond for our passengers.
General admin duties include: data analysis, liaising with third-party agencies (viator, getyourguide etc.), processing refunds, and updating any and all internal tasks in direct association with customer service.
Communicating with outside tour operators
Promotion and integration of other core branches of the company that aid in the overall travel experience